DELIVERY & RETURNS
DELIVERY
For in stock items, we offer a 1–3-day delivery. Items will be picked and offered for shipping as soon as the order is confirmed.
For Bridles, we offer a 1-2 week delivery. Bridles are finished and assembled at our French HQ and will be despatched in the quickest time available. Once the order has arrived in the UK and has cleared customs, we will endeavour to give an order update as to when the order will be delivered by our UK courier partner.
For Girths and Leather Accessories that are made to order, we offer a 1-4 week delivery. Accessories are made to order at our French HQ and will be despatched in the quickest time available. Once the order has arrived in the UK and has cleared customs, we will endeavour to give an order update as to when the order will be delivered by our UK courier partner.
Saddles are all made to order and may take from 4 weeks to 12 weeks to delivery. This is due to the bespoke nature of our saddles and the quality control processes they go through. Your saddle specialist will keep you updated with the delivery time as the order progresses.
Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond our reasonable control. If you do not receive a delivery from us, please notify us as soon as possible. If the goods have been lost or mislaid in the courier service, please note that a courier investigation may take up to 60 days to complete.
We shall not be required to fulfil orders for goods in the sequence in which they are placed.
PRICE & PAYMENT
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for the affected goods, you will receive a full refund.
Payment is due at the time you place your order. We use a third party, Square, to take your payment by either debit, credit card or Apple Pay. When you proceed to the checkout and place your order, you will be directed to the Square portal in order to submit your payment details.
Goods delivered outside the UK may be subject to customs and import duties. You are responsible for payment of these duties.
RETURNS & CANCELLATIONS
You may cancel your order in accordance with the Distance Selling regulations, unless the item ordered was made to order. A custom order cannot be returned unless faulty. Please follow the cancellation procedure detailed below.
You have the right to cancel your order within seven working days of delivery of the goods to you. For goods returned which are not faulty a full refund or exchange will be given, less cost of return postage, providing goods are returned in the original, unsoiled, condition complete with original packaging. Please retain receipt for proof of posting to obtain your refund.
Refunds and exchanges cannot be given before returned goods are received by Childeric Saddles.
FAULTY GOODS
If you discover the goods are faulty, you must notify us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).
For faulty goods we will offer a replacement of the item or a full refund.
CANCELLATION PROCEDURE
To cancel your order;
Please email [email protected] with your order number, details of the item to cancel and reason for cancellation. An email address and contact phone number must be included in the cancellation request.
For in stock items, we offer a 1–3-day delivery. Items will be picked and offered for shipping as soon as the order is confirmed.
For Bridles, we offer a 1-2 week delivery. Bridles are finished and assembled at our French HQ and will be despatched in the quickest time available. Once the order has arrived in the UK and has cleared customs, we will endeavour to give an order update as to when the order will be delivered by our UK courier partner.
For Girths and Leather Accessories that are made to order, we offer a 1-4 week delivery. Accessories are made to order at our French HQ and will be despatched in the quickest time available. Once the order has arrived in the UK and has cleared customs, we will endeavour to give an order update as to when the order will be delivered by our UK courier partner.
Saddles are all made to order and may take from 4 weeks to 12 weeks to delivery. This is due to the bespoke nature of our saddles and the quality control processes they go through. Your saddle specialist will keep you updated with the delivery time as the order progresses.
Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond our reasonable control. If you do not receive a delivery from us, please notify us as soon as possible. If the goods have been lost or mislaid in the courier service, please note that a courier investigation may take up to 60 days to complete.
We shall not be required to fulfil orders for goods in the sequence in which they are placed.
PRICE & PAYMENT
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for the affected goods, you will receive a full refund.
Payment is due at the time you place your order. We use a third party, Square, to take your payment by either debit, credit card or Apple Pay. When you proceed to the checkout and place your order, you will be directed to the Square portal in order to submit your payment details.
Goods delivered outside the UK may be subject to customs and import duties. You are responsible for payment of these duties.
RETURNS & CANCELLATIONS
You may cancel your order in accordance with the Distance Selling regulations, unless the item ordered was made to order. A custom order cannot be returned unless faulty. Please follow the cancellation procedure detailed below.
You have the right to cancel your order within seven working days of delivery of the goods to you. For goods returned which are not faulty a full refund or exchange will be given, less cost of return postage, providing goods are returned in the original, unsoiled, condition complete with original packaging. Please retain receipt for proof of posting to obtain your refund.
Refunds and exchanges cannot be given before returned goods are received by Childeric Saddles.
FAULTY GOODS
If you discover the goods are faulty, you must notify us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).
For faulty goods we will offer a replacement of the item or a full refund.
CANCELLATION PROCEDURE
To cancel your order;
Please email [email protected] with your order number, details of the item to cancel and reason for cancellation. An email address and contact phone number must be included in the cancellation request.
