As our customers already know, I am a stickler for excellent customer service (poor customer service drives me mad in my personal life, let alone allowing it to feature within my business!). In fact, we have just taken on another fantastic person to join our Team (official news coming soon on that big announcement) because I don't ever want our customers waiting too long to get an appointment.

Most people are pretty sensible about the logistics of coordinating our visits to you all and understand that to get to where you live we may have to strategically plan our journey with visits along the way and coordinate other customer visits within your area. We endeavour to organise these visits regularly, because for us, all our customers matter.

You know those signs that you occasionally see in pubs behind the bar that says 'Please do not ask for credit, as refusal may offend' I often feel the same way about sponsored rider enquiries! We're always polite to anyone approaching, however the 'copy and paste' mentality that we see so often is quite wearing. So, I thought I'd add a little clarity to the way we work with riders and my beliefs as to what sponsored riders mean to our brand.

Perhaps one of the hottest topics flying around in the saddlery world currently is 'straightness' and how saddles have to be straight. Of course, in the ideal world, all saddles should sit straight. However, everyone should be talking about rider and horse straightness in the same conversations.
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Making a saddle sit straight solves the direct visible issue, but it doesn't solve the actual issue causing the problem. At every level, the horse and rider must focus on straightness. Straightness should form the foundation of your training.  When you ride are you ‘body aware’? Do you collapse through one hip or tend to put more weight on one seat bone more than other? Does your horse work correctly, or is he or she crooked?